Our general service level agreement with all our customers can be downloaded from our Support Centre. This outlines our general principles of service with regards to communication, development and software release strategy, as well as defining the responsibilities of both Eventmap and our customers within this agreement.
In addition, our Policies and Processes document is also available for download from our Support Centre, which further describes our processes in delivering against the service level agreement. Consideration of feedback on both of these documents will form part of Eventmap's user group sessions in future.
In all cases, each of our clients are assigned a main support contact to deal with queries and support questions, and can avail of our responsive support ticketing system, which can provide assistance by email and telephone – and schedule on-site visits when required.
For large scale deployments, service level and partnership agreements can be individually
tailored to meet your institution’s needs.