EventMAP improves customer experience through enhanced account management

EventMAP has long understood and accepted the fundamental truth that a successful business is built on strong relationships. Having reviewed our procedures in collaboration with clients we have concluded that a more dynamic and robust client engagement strategy is needed.

At the heart of our new strategy lies the desire to create long-term partnerships that extend far beyond the initial sale of software and services. Strong partnerships are a major contributor to the success of our clients and us alike. EventMAP and partners work in unison to develop innovative solutions to the challenges presented by the changing landscape of the sectors our clients operate in. EventMAP enhances its reputation and position as market a leading supplier of software and services across Education, Training, Health, Defense, Policing, Government and Advertising and Media.

Our objective is to create more than just a smooth experience, we want to empower partners providing the tools to engage with us and our user community at all levels, from technical support, through input to the development roadmap, and everything in-between.

We are pleased to announce the introduction of a more robust customer care and engagement process through key account management.

What can you expect from your EventMAP Account Manager?

Your Account Manager shall…

• Liaise between you and EventMAP.
• Build and nurture relationships with all stakeholders.
• Take responsibility for helping you achieve maximum ROI.
• Share up to date knowledge regarding industry best practice.
• Become a trusted advisor through regular communication.
• Be the main communicator about EventMAP news.
• Keep you up to date about yet to be announced engagement initiatives.

We will be in touch with clients worldwide over the coming weeks to set up meetings and explain more about how the improved account management strategy will benefit them.