Customer Support
Product Support
We prioritise providing our users with optimal support solutions as quickly as possible. See how we can support you below.
We prioritise providing our users with optimal support solutions as quickly as possible. See how we can support you below.
Our dedicated support portal provides simple service desk logging to raise and manage user requests, as well as offer assistance through a bank of resources. Our support team are here to promptly help you find the solution you need.
We provide a knowledge hub to support customers who want to find their own solutions. Here you can:
The EventMAP Optime API lets you leverage the API first architecture of the Optime suite of applications, through access to our fully documented APIs.
See details on the latest feature releases for the Optime product suite, product improvements and bug fixes.
See our plans for future Optime application releases. Users also have the ability to request new features or product improvements.
Access the latest SLAs and EventMAP public policies on all aspects of our business, community and social engagement, accessibility and privacy.
We offer a range of standard support plans, or work with us to create a more targeted and bespoke package for your engagement requirements.
