Customer Support

Product Support

We prioritise providing our users with optimal support solutions as quickly as possible. See how we can support you below.


Optime Support Centre

Our dedicated support portal provides simple service desk logging to raise and manage user requests, as well as offer assistance through a bank of resources. Our support team are here to promptly help you find the solution you need.

Self-Service Help

We provide a knowledge hub to support customers who want to find their own solutions. Here you can:

  • Find answers for common questions
  • Learn how to get more from your Optime applications
  • Find the latest release notes for your product

Developer Guides and API

The EventMAP Optime API lets you leverage the API first architecture of the Optime suite of applications, through access to our fully documented APIs.

More support

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Product Updates

See details on the latest feature releases for the Optime product suite, product improvements and bug fixes.

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Development Roadmap

See our plans for future Optime application releases. Users also have the ability to request new features or product improvements.

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Policies and SLAs

Access the latest SLAs and EventMAP public policies on all aspects of our business, community and social engagement, accessibility and privacy.

Support Plans

We offer a range of standard support plans, or work with us to create a more targeted and bespoke package for your engagement requirements.


Access Support Centre

If you are an Optime user visit the link below to access our Support Centre or create an account.
Get Support