Delivering quality student experience is an issue facing every higher and further education institution today. Ensuring that students’ expectations and needs are met, and ideally surpassed, is now a key part of the overall business and operational strategy of every institution.
With ‘value for money’ becoming an increasing motivator for choosing their education institution, every student expects needs-based schedules, adequate rooms, dedicated staff contact hours and appropriate resources to be delivered as standard.
It can be a challenge to balance this with staff needs, administration needs, room utilisation, timetabling policies and estate strategies. Smarter planning can, of course, ensure that all of this is taken into consideration, but the decision on exactly how to plan and benchmark this delivery varies from institution to institution. Feedback from students and staff is often qualitative, making it difficult to make measured adjustments for improved quality.