Central and North West London NHS Foundation Trust Estate Strategy
CNWL is a large and diverse organisation, providing health care services for people with a wide range of physical and mental health needs. They employ nearly 7,000 members of staff that provides more than 300 different health services across 150 sites and in the community, in a range of diverse communities, with over 100 first languages spoken.
They are always developing new and better ways to provide dependable services to meet the needs of people in their care. Central and Northwest London NHS Foundation Trust (CNWL) provide a wide range of mental health services across Milton Keynes and the London boroughs of Brent, Harrow, Hillingdon, Kensington and Chelsea, and Westminster. CNWL also provide Community health services to treat people with physical healthcare problems in their own homes, or close to home, where they will be more comfortable and can continue to live independently. They aim to ensure, that where possible patients can avoid admission into hospital and enable quicker recovery periods. They also provide a variety of sexual health services.
The Central and North West London NHS Foundation Trust Landlord was given notice by the landlords that, after seven years in-situ in the headquarters building at Hampstead Road – redevelopment meant a non-negotiable need to move to new premises. Considering the population and mixed use of their existing premises, and some rationalisation of nearby property portfolios, the Trust decided to move its operations to two new locations at Euston Road, NW1 and Argo House, NW6, and to refit existing space at The Gordon Hospital, SW1V for some teams to relocate.
There were significant changes in working practices and locations, distribution of teams from central to geographically distributed work locations. Therefore, the Trust required an end to end, fully managed, and appropriately resourced service capturing their requirements. Between a number of commercial partners, the requirements included:
From these requirements, EventMAP’s role was to
Estate transformation – or estate planning for new estate requirements – is an area to which EventMAP bring both experience and a unique toolbox of techniques and software that can deliver highly efficient estates that deliver in the long term for large organisations.
To set a benchmark for building utilisation across the trust, EventMAP undertook a series of utilisation studies at several sites covering both office and clinical space. The increasingly ‘agile’ nature of NHS working practices has created the opportunity to transform large estates. In terms of both space type and function, fixed desk space is giving way to more flexible, collaborative working – enabling staff to function more efficiently and interactively and, on a macro level, for the overall planning of space to become massively more cost-efficient.
EventMAP worked with the CNWL Trust’s Estate Directorate to employ a range of these techniques, under the REMAP methodology to investigate and deliver some initial estate optimisation, transformation and a working vision for how to deliver further transformative optimisation across a number of strands of the Estate delivered aspects of the Trust operations whilst still delivering the prime aim in re-locating the headquarters to 350 Euston Road.
EventMAP’s work with the Trust identified and helped to resolve challenges and opportunities for the Trust and its operational teams, working with the Estates Directorate, to achieve the relocation of teams to the new Headquarters in the aggressive lead times forced by the Landlord. In addition, supporting the associated key projects which enabled the relocation to take place, namely:
Time and again the EventMAP team expertise shines through; nothing is too much trouble and no detail too small. The team is perennially 'can do' in their upbeat and energetic approach to engagement, and a pleasure to work with. Our HQ relocation was an intricate job, expertly done!
